About

FAQ

• Where is the store based?

  London, United Kingdom

• Do you accept orders placed outside of the US?

  I sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 8 weeks.

  I usually ship items within 2 business days, sometimes on the same day; unless the order is made later in the day.

• Does my order include a tracking number?

  I use the cheapest method for shipping that my post office has to offer, because unfortunately even then it is still on the pricey side. Therefore, tracking is not included.

  I do however receive a receipt for each package I send out, as proof of shipping.

  If you wish to opt for tracking please let me know before placing your order and I can get a quote for you.

• Can I combine shipping with my hyouta@tictail order?

  If they were made around the same time and have not been shipped yet I can combine the orders and refund any overcharged shipping difference!

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.